We are seeking a highly motivated and experienced IT Service Owner/Business Analyst to join our IT department. The successful candidate will play a critical role in ensuring our IT services align with the needs of the business and support our strategic goals, while also serving as a liaison between the business and the IT team.

Hydroscand's growth is accelerating, and our success is being aided by the contributions of Group IT, who are implementing new solutions to support this expansion.

The IT Service Owner - Supply Chain will manage Warehouse Management solutions, Sales and Operation planning solutions and other related areas within Supply Chain in close collaboration with the business. 

Hydroscand is a decentralized organisation where Group IT is supporting our countries and other Group functions to successfully meet their business goals.
 

Key Responsibilities:

• Act as the primary point of contact between Group IT and the business, developing and maintaining strong relationships with stakeholders
• Ensure IT services meet business expectations, driving high levels of business satisfaction
• Manage the lifecycle of assigned IT services, ensuring they are designed, implemented, and retired in a manner that supports business goals
• Experience in solution architecture, including business analysis and implementation of technical solutions that align with business needs
• Develop and maintain detailed documentation for assigned IT services, including policies, procedures and work instructions that support the delivery of business value
• Stay up-to-date with industry trends and emerging technologies, assessing the potential impact on assigned IT services and recommending changes as necessary to ensure alignment with business goals

Qualifications:

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels, including senior business leaders
• Strong problem-solving skills, with the ability to identify and implement process improvements that support business goals
  
• Relevant Bachelor's degree or similar knowledge
• At least 5 years of experience in IT service management, business analysis and/or working experience within Supply Chain with a focus on customer satisfaction and business alignment
• Ability to stay up-to-date with industry trends and emerging technologies, and assess their potential impact on IT services from a business perspective.
• Experience conducting business analysis, including requirements gathering, process improvement, and solution design
• Good knowledge in Swedish and/or Norwegian and our corporate language English

More about us:

We will support you on your journey and will arrange for you to learn and get development opportunities with us. You will become part of an informal working environment. With us, you get commited colleagues who live up to or values: Customer focus, Innovative, Entrepreneurial and trustworthy. From 2022 we are certified as a Great Place to Work.